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Tools To Enhance The Experience Of Mobile Customers

Customer service is an essential part of any business’ success. No business runs smoothly 100% of the time, but the way your business handles the snags can make a difference between losing customers and building customer loyalty. Today, your customers are accessing online content from mobile devices, so you need to get on board with the modern tools and best practices that guarantee the best customer experience.

Here are five tools you can use to improve your patrons’ experience on mobile:

1. ZenDesk

ZenDesk is one of the most comprehensive customer service platforms out there. Their mobile software is responsive, allowing your consumers, ease of use from smartphones and tablets. This tool brings all your mobile communication channels together at one even streamlined place. It supports over 350 apps and offers weekly updates. It allows businesses to be more reliable, flexible and accessible by sifting through massive amounts of customer data. It supports multiple channels like email, web, phone, chat, and social media. It also answers customer phone calls and gets a detailed document of all calls. It provides real-time customer support with live chatting.

2. Engagor

Your social media admins’ tasks should include responding to all inquiries received on each platform. When you feel the task is too demanding for your SM team, send it over to the experts with social customer service software. Engagor allows you to connect with your customers, deliver experiences that increase satisfaction, and resolve issues quickly. You can connect your dashboard to Facebook, Twitter, G+, Instagram, YouTube, and more. Make sure everyone’s inquiries are directed to the right person with ease.

3. TextMagic

TextMagic provides you with an easy way to send SMS messages to segmented lists. Their auto responder, scheduling and email-to-SMS features can take a ton of work out of time-sensitive requests processing. It is a simple and powerful solution for better customer support. It’s a Two-Way Chat, which allows you to both send and receives messages from your customers from over 200 countries. It also provides dozens of free tools with an informative blog and contracts free pre-paid SMS messaging service that fits all business size budgets.

4. Adobe Experience Manager

Adobe Experience Manager (AEM) is an enterprise-grade web content management system that organizes prospect data in one place for better customer success. It Integrates an E-commerce system that will maintain a variety of data analytics and store content from all the areas of your organization that is created. It also helps develops a wide range of digital assets that can be easily be pulled at any time.

5. Flint

Flint combines various payment and customer marketing tools into one app. This software offers mobile pay option for both in-store and online purchases. The Lowest rate for debit payments (1.95%) vs. credit payments (2.95%). It provides easy and secure credit card scanning and is compatible with both iOS and Android.

To design your marketing campaigns, contact Digital Mojo. It is one of the top-notch digital marketing companies based in Hyderabad that caters its services globally. Some of the core services include PPC; email marketing, social media marketing, conversion optimization, graphic design, community management, etc. Thus, increase your brand awareness with Digital Mojo.

-Anushree Srivastava